Frequently asked questions

Read below for answers to the most common questions new clients have when adopting our technology. Or better yet, reach out directly to start a dialogue.

What is RFID?

RFID stands for Radio Frequency Identification. In simple terms, it’s a short-range digital chip that can store small amounts of data. You might have already come across RFID before – it’s the same technology used in many contactless payment and transport systems worldwide.

Does my event need internet connectivity to use Glownet’s Platform?

Glownet’s products are unique in that our solution is 100% offline. Our system can operate without an internet connection for days!

What infrastructure is required to deliver RFID?

No expensive fixed infrastructure is required to deliver our products. Everything is operated using just mobile devices, making it super flexible and agile.

Does Glownet supply RFID event wristbands?

Glownet does not manufacture wristbands or RFID chips, but we do have some fantastic friends around the world to deliver these, and we are happy to source these with you.

What are the alternatives to wristbands?

RFID enabled products also include payment cards or lanyards.

Which ticketing providers does the platform work with?

Our platform is what we like to call “agnostic”. This means we can work with pretty much any ticketing solution globally, integrating with their systems.

We also have long-standing integrations with several of the world’s largest ticketing agencies already, including StubHub, Ticketmaster and Eventbrite.

How much does it cost?

Often the question on everyone’s lips! As you can imagine, there are lots of different functionalities and features that we can build into an event’s package, dependant on your needs. As no two events are the same, it can be difficult to give an immediate answer.

The best thing to do is to get in touch with one of our super-friendly and very experienced team members so that we can design an offer that suits you.

How do my customers open their account?

When purchasing a ticket online, guests are prompted to open their account and add credit. If they forget, it isn’t a problem, as they can still collect a wristband and add credit via top-up stations at your event.

How do guests claim a refund after my event?

We create an online portal for guests to claim a refund on any unspent credit post-event. It takes two minutes to complete the application, and the refund should land in their bank account within a few days.

What if something goes wrong at my event?

We have a global network of delivery experts whose job it is to ensure that everything runs smoothly at your event. Your dedicated project lead and their team will be on hand throughout the duration of your event to ensure that it runs smoothly.

What support is there if I choose Glownet for my event?

In addition to a dedicated project delivery team for your event, you will receive customer care and support from a dedicated account manager at the pre, live and post-event stages.