gCREW

Staff and Security Management Solutions

 

Designed specifically to help the promoter manage their staff, certain security aspects at the event and also customer behaviour.

Glownet works with promoters to ensure that front-line staff are empowered to maintain Health and Safety standards. In December 2013, Glownet deployed its Yellow Card service, which enables senior operational staff to turn off a customer’s alcohol entitlements. This is a discretionary tool, which can be used to issue a caution to someone who is inebriated or has been aggressive. During this time the wristband cannot be used to purchase any alcohol – it will be denied at all vendors – and can only be reactivated once the customer has reported to customer service with a more sober attitude.

Glownet can also blacklist a person or a specific wristband if the circumstances warrant it. For example a customer may have been ejected from the festival or is wanted by the police. Once the owner’s wristband has been blacklisted they will not be able to buy anything through any vendor and security can be alerted as soon as they pass through a security gate or try and perform a transaction.

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